Warranties
To determine if your item is eligible for a warranty claim, please carefully review and complete the form provided below. Please note that the extent of warranty coverage may vary depending on the manufacturer of the product. While Kick Push will assist in initiating the claim process, the final decision on which faults and failures are covered lies with the manufacturer, and therefore, outcomes cannot be guaranteed by Kick Push.
Please be aware that damages resulting from improper use or care, accidents, modifications, or negligence are typically not covered under warranty claims. Additionally, normal wear and tear, as well as deterioration or fading of natural materials due to age, usage, or environmental factors, are generally not included in warranty coverage. As with all extreme sports, equipment can suffer damage as a direct result of participation. Such damage may not be covered under warranty. Kick Push strives to handle all warranty claims with minimal cost to the customer however in some instances, cost may incur.
Once you have submitted the form, Kick Push will be in touch to confirm the receipt of your warranty request within 7 business days. Following an initial assessment by the Kick Push team, your claim will then be sent to the manufacturer/supplier for their evaluation and decision. It is an Occupational Health and Safety requirement that any product needing to be returned for an evaluation must be in clean and dry condition. Items that do not meet this requirement may be returned to the address provided on the warranty form.
Kick Push will inform you of the outcome, which may involve repair, credit, replacement, or denial of the claim. While we endeavour to facilitate a smooth process, we kindly ask for your patience as the timeframe for resolution can vary depending on the product type and supplier involved. Thank you for your understanding and cooperation throughout this process.
International customers may be required to cover shipping and costs associated with international warranty claims. We will do our best to complete international warranty claims with minimal cost to the customer.
For all regular returns https://www.kickpush.com.au/returns_policy
*Kick Push is not liable for any inbound returns that are lost in transit. We highly suggest returns are sent with registered post and tracking to ensure delivery.
